Refund & Returns Policy

At PakHerbal.pk, customer satisfaction is our top priority. We want every customer to feel confident while shopping for herbal and organic products. In case you receive an incorrect, damaged, or faulty product, our Refund & Returns Policy ensures a simple and transparent process. We believe in quality, honesty, and fair dealing with every order placed on our store.

Easy Return Policy for Herbal Products

Our return policy is designed to give you complete peace of mind. If you receive the wrong product, or if the item is damaged or defective, you can request a return within 3 days of delivery. To qualify for a return, the product must be unused, unopened, and in its original packaging. We also encourage customers to record unboxing videos to help with quick and smooth claim processing.

Non-Returnable & Limited Return Items

Certain herbal products cannot be returned due to health and hygiene concerns. Items like opened herbal powders, oils, creams, or teas are non-returnable once opened. Similarly, promotional or discounted items may not qualify for a return or refund. Please make sure to check product details carefully before placing your order.

Herbal Product Refund Guidelines

Once your returned product is received and inspected, we will send you an update on the approval status of your refund. Approved refunds will be processed within 7–10 working days through the original payment method (such as bank transfer, EasyPaisa, or JazzCash). Shipping and handling charges are non-refundable. Our refund policy aims to make your experience smooth and stress-free.

Exchange & Replacement Policy for Customers

If you wish to exchange an item instead of requesting a refund, our exchange policy allows you to do so within 3 days of receiving the product. Exchanges depend on product availability. Our support team will guide you through the simple steps to complete your exchange process.

Contact Support for Returns & Refunds

For all refund or return inquiries, please contact:
📞 Helpline: 0340-6358999
✉️ Email: support@pakherbal.pk
🕓 Working Hours: Monday to Saturday, 10 AM – 6 PM